We offer a 30-day return policy from the date you receive your order. Return shipping costs are the responsibility of the customer.

Eligibility

To qualify for a return:

• Items must be unused, unopened, and in their original packaging

• Items must be in the same condition as received

• Proof of purchase is required

Perishable goods (including food items), custom or special orders, sale items, gift cards, and hazardous materials are not eligible for return.

How to Start a Return

To request a return, email us at support@spicetribe.com.

Once your return is approved, we’ll provide instructions and the return address. Returns sent without prior authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at support@spicetribe.com so we can resolve the issue.

Exchanges

We do not offer direct exchanges. To receive a different item, please return your original order and place a new purchase.

Refunds

Once your return is received and inspected, we’ll notify you of approval. Approved refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If you have not received your refund within 15 business days after approval, please contact us at support@spicetribe.com.